Frequently Asked Questions

As a rule, we only work with solid materials: brass, steel, glass, and clay. We use manufacturing and decorative techniques that honor and enhance each one’s innate beauty—and allow room to be influenced by each material’s natural tendencies.

All of our brass products are made from unlacquered brass that will patinate with time.

Our steel finishes are wet-coated for exceptional color precision, and as an economical alternative to powder-coating.

Our glass products are either hand-blown or slumped over molds, and are often left with their naturally glossy finish intact.

Our ceramic components are slab-built, hand-thrown, or slip-cast, and either left in their raw state, or glazed to highlight the clay’s organic textures and forms.

When objects are handmade, slight variation in shape and color and size can happen. Each product is quite literally one-of-a-kind, and we do not accept returns because of material variance.

We offer custom finishes on steel and brass components. Please note that custom finishes on steel components will be powder-coated and should be specified from the RAL color system.

For custom brass finishes, we require a control sample for color matching. In the past, we’ve matched polished brass, and have plated parts in chrome and copper.

We don’t offer custom finishes on glass or ceramic components because of the lengthy process that’s involved in refining a color palette for these materials. (Our current library of colors took over three years to perfect!)

We work with a growing circle of expert craftspeople, artists, and engineers around the world. Many of our products are made in and pass through our Brooklyn studio. Some products are produced internationally. Every product, no matter the origin, adheres to our stringent quality standards.

If you have any questions about specific products, please send us a note at sales@incommonwith.com.

All of our fixtures ship with the appropriate bulbs included. We only use LED bulbs with our products, and try to source warm-on-dim as much as possible.

First, they require less energy. Second, they last about 25,000 hours — much longer than incandescent light bulbs. They’re a gentler and more affordable choice for everyone.

Each light’s certifications are detailed on our pricing list and on their individual website product pages.

All of our lights are UL-listed, which means they’ve been authorized and rated by Underwriters Laboratories (cUL), the American standard for all things electric. UL-listed fixtures can be installed in commercial projects in the US, Canada, and Mexico.

Some lights are damp-rated, which means they’re designed for use in damp or humid areas; for example, on either side of a mirror in a bathroom.

Some lights are wet-rated, meaning they’re designed for direct exposure to water, and can be installed outside or in wet locations, like shower stalls.

Some lights are IP-rated, which measures the fixture’s level of resistance against intrusive elements like dust or water.

Some lights are offered in ADA-compliant versions, which means they have a slimmer profile that allows them to be used in compact spaces without obstructing movement.

Several of our fixtures come on a fixed brass rod that is not adjustable. By default, we include a three-foot OAL (overall length) in the price of each fixture, with OAL measured from the ceiling to the bottom of a fixture, including the shade. Any additional length is priced per foot.

Please be sure to provide an OAL when placing a purchase order. The easiest way to determine OAL is: Ceiling Height - Suspended Height Above Finish Floor.

For example, if an apartment has a 10-foot ceiling and you’d like the chandelier to be 30 inches above a dining table that’s 30 inches tall, you’d calculate a 60-inch OAL by subtracting 60 from 120 inches.

We have 3D models available for most of our products. To request, please send us a note at sales@incommonwith.com.

Visa, MasterCard, AmEx, Discover, Apple Pay, and PayPal.

All transactions are secured and encrypted. Payment is charged at the time of purchase.

We host visits at our Brooklyn Showroom & Studio Monday through Friday for design professionals and their clients. You can schedule a time with us here.

To cancel your order and receive a full refund, you must reach out within 24 hours. After the 24 hour period, and up to the point that the product ships, we can cancel your order and issue a store credit minus a 15% restocking fee.

Exceptionally, pieces from our Handmade Series (including the Ceramic Up Down Sconce), Disc Series, Flora Collection, and Terra Collection cannot be cancelled after 24 hours.

Rush orders and custom orders cannot be canceled. These are final sale.

Many of our products are handmade and assembled to order. For these items, our lead times vary from two weeks to four, six, 12, and 16 weeks.

As of spring 2023, we’ve partnered with a third-party logistics company based in Nevada. From here, we ship many of our in-stock fixtures such as our Orb 4 Surface Mount, Arundel Table Lamp, and Eave Pendants. See all of our quick-ship items here.

A select few of our fixtures can be made with international sockets and plugs for use outside of the US. This requires added time and the procurement of additional components that sometimes carry an up-charge.

For further details, please send us a note at sales@incommonwith.com.

Production times vary per product and are noted on the product page. If you have questions about your order status or would like to inquire about expedited production, please contact sales@incommonwith.com.

Products noted with a 3-day lead time will ship separately, and all other products with extended lead times will ship together with the longest lead time noted. Should you prefer your order ships in its entirety according to the longest lead time, please let us know before your order is placed.

Your order will not ship complete regardless of a hold request. In stock fixtures will always ship separately with individual tracking.

Products noted with a 3-day lead time ship from Las Vegas, NV.

All other products ship from Brooklyn, NY.

All shipments are sent with a Direct Signature Required unless otherwise specified.

FedEx Ground from Brooklyn, NY. 
Please note that FedEx does not ship to P.O. Boxes, APO or FPO addresses.

We’ll determine the best method together, but we often use DHL or FedEx International.

Yes. Please contact sales@incommonwith.com.

We are required to collect sales tax on orders shipped to the following states:  California, Colorado, Florida, Georgia, Illinois, Maine, Massachusetts, Nevada, New Jersey, New York, North Carolina, and Washington. Taxes will be calculated and shown at checkout. If you are eligible for tax exemption in these states, you will need to provide a valid reseller certificate.

International orders outside the US: Each country has its own percentage rate for taxes and duties, and customers are responsible for tariffs when orders arrive in the destination country.

Once an order is shipped and with the carrier, delays are out of our hands.

When your order is shipped, you will receive a confirmation email that will include tracking information. You may also login to your account or email sales@incommonwith.com to request an update.

Refused orders incur a 15% restocking fee. Clients are responsible for shipping costs for orders that are refused and need to be reshipped.

We accept returns for store credit only, minus a 15% restocking fee.

We do not accept returns on individuated parts or bulbs, nor fixtures in their entirety from the Handmade Series, Disc Series, Terra Collection, Flora Collection, or on items that are not in their original condition. Please note that shipping charges are non-refundable.

To request a return, email sales@incommonwith.com within 10 days of receiving your order. Requests must be approved before a return can be processed. Requests made after 10 days will not be accepted. All items must be returned in original packaging with all bulbs and hardware included.

Custom and Rush orders are final sale. Returns, exchanges, or refunds are not accepted.

You must use the prepaid shipping label we provide. The customer is responsible for the cost of return shipping, which will be deducted from store credit issued. Use original packaging and packing materials to avoid invalidating your return or claim.

Items must be returned to us in original condition accompanied by the return information label.

Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.

All products that come in their own box, including but not limited to light bulbs and accessories, must be returned in their original, undamaged box as this is considered part of the product.

We reserve the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.

Please fully inspect all shipments (including those that will be stored for future use) upon receipt. If products have been damaged during shipping, or if parts are missing, email sales@incommonwith.com within 48 hours of confirmed delivery with photographs and description of the damage. Failure to do so within this time period constitutes acceptance of the goods as-is.

To help ensure a swift resolution, document damages thoroughly, and save all original packaging and contents for inspection. In addition to emailing In Common With, contact the shipping carrier to report damages and receive instructions for filing a claim.

In Common With is not responsible for lost or stolen packages.

Our fixtures are designed to be loved and lit up daily. With proper care, they should last a lifetime.

Never use scouring pads or abrasive cleaning solutions—if it comes in a bottle, it’s bad for your fixture. Instead, we recommend using soft microfiber cloths, which are gentler on our products and the planet.

Wipe with a damp or dry microfiber cloth. Please note that our brass is unlacquered, and will darken naturally over time.

Wipe clear or colored glass with a damp microfiber cloth. For sandblasted or etched glass, use a dry microfiber cloth. Removable glass shades can be washed carefully in a sink using warm or hot water.

Wipe with a damp microfiber cloth. Do not submerge in water.

Have more questions? Email us at support@incommonwith.com.

We package our orders with efficiency and the environment in mind. Here’s how to dispose of each material responsibly.

Our boxes and kraft paper filling are 100% recyclable and can be placed in your curbside bin or taken to your local recycling center.

Our biodegradable packing peanuts are plant-based, compostable, and will dissolve in water.

We use unbleached cotton to protect some components from scratching in transit. We encourage you to reuse the cotton bags that come with your fixture.

We currently use non-recyclable EVA foam to secure especially heavy items. We’re working to transition to a greener alternative as quickly as possible; until then, EVA foam should be placed in your regular garbage bin.

Yes. Our program is open to interior designers, architects, home stagers, or licensed general contractors, working on commercial and/or residential projects. To learn more about the qualified benefits we offer and enroll, sign up here.

We wanted to build a company that celebrates collaboration. Our name comes from a sentiment we care about: creating things together with people whose values align with our own.